How Your Customers Shop

During your Live Sale, customers can order products in the comment field and will automatically receive a response from the PO robot. This article explains the different auto-responses and how the customer completes their order and picks up the goods.

Order

Your customers order by writing Keyword + quantity after which they automatically receive a confirmation. For example, “CK50 2”

Change Order

When the customer writes a new comment with the same product but with a different quantity, the order is adjusted. For example, “CK50 5”

Sold Out Items

When the customer orders a sold-out item, they receive an automatic message from the robot.

Low Stock

If the customer orders more than what is in stock, they receive a message about how many items are left.

Maximum Number of Items

If the customer orders more than the allowed number of items, they receive a message from the robot.

Delete Order

The customer deletes their order by deleting their comment.

Multiple Items

If the customer orders multiple items, they are automatically collected in the same cart.

End of Live

When your live has ended, the customer automatically receives a link on Messenger where they can view and edit their order.

Pickup

Via the checkout link, which the customer receives after the live ends, the customer can 'Redeem and Pick Up' their order. When the customer “swipes” to the right, the order is marked as picked up in the system. The customer receives their goods when they can show a redeemed receipt in the store.