Frequently Asked Questions

• What is a Yes Please offer, and how does it work for grocery stores?

  A Yes Please offer is a simple but powerful way to sell your products directly on your Facebook page. You create engaging posts showcasing special offers, and customers can claim them by commenting "Yes please" It's like having a mini online store right on your Facebook page, without the need for a separate website or expensive ads.

• I have under 1,000 followers. Can I still benefit from the program?

  While 1,000 followers is ideal, and needed to apply to the free program, we do still offer to help stores with smaller audiences. Simply fill out the form and we’ll be in touch on how to grow your following quickly and build a strong foundation for future success with comment selling.

• How will my customers know how to order through my Facebook posts?

  We'll show you how to create clear and concise posts with simple instructions. You can even use our built-in tool to automatically add ordering instructions to every post, so your customers always know what to do.

• How do customers get their products after ordering on Facebook?

  Unless you specify otherwise, customers will simply come to your store, show their order confirmation, and pay for their items. This drives in-store traffic and boosts those impulse purchases! We'll also guide you on setting up alternative fulfillment options like curbside pickup or local delivery if you choose.

• Will I be overwhelmed with managing orders and replying to comments?

  No! The PO system automates most of the process. It automatically responds to order comments, tracks inventory, and sends order confirmations. You can customize these automated responses to match your brand. Of course, you'll want to keep an eye on your posts for any questions our system can't handle, but it's designed to save you time, not add to your workload.

• Is a Yes Please Offer different from a regular Facebook post or ad?

  Yes, it's different! A Sales Post is designed to drive sales directly from your Facebook page. While it's not a paid ad, it's much more effective than a standard post because it includes a clear call to action and makes it super easy for customers to buy. You can always boost your Sales Posts with paid advertising for even greater reach, but many stores find it's not necessary due to the high organic engagement.

• Will Comment Selling interfere with my other marketing efforts?

  Not at all! Comment Selling complements your existing marketing strategies. It can even enhance your in-store promotions and loyalty programs by giving your customers another way to engage with your store and discover deals.

• Does Post Office Social take a cut of my sales revenue?

  Nope! We charge a flat monthly subscription fee for our service - but only after the 30-day program, should you wish to keep using the system. You keep 100% of the profits from your Comment Selling campaigns.

• Is Comment Selling allowed by Facebook? Will I get in trouble?

  Yes, it's completely compliant with Meta's guidelines! Our system uses approved methods to interact with comments and manage orders. In fact, Comment Selling often leads to higher engagement and positive interactions on your page, which Facebook loves.

• What if I need help or have questions during the program?

  We've got you covered! You'll have access to our expert support team throughout the 30-day program and beyond. We're available by phone and email to answer your questions and help you succeed.